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Hippo Labs Vs. Competitors

Hippo Labs' innovative recall automation tools result in enhanced patient outcomes, and improved operational efficiency for Primary Care. 

1 

Personalisation and Flexibility

Hippo adapts communications to patient preferences, languages, and responses, uses multiple digital channels including WhatsApp and NHS App, and can stagger invitations based on appointment availability and clinical priority.

2

Operational Efficiency and Advanced Functionality

Hippo offers advanced operational tools such as automated campaign pausing, housebound patient mapping, route planning, built-in analytics, multimorbid appointment bookings, and tailored customisation & training.

Feature Name
Hippo Labs Support
Competitor Support
Additional Notes
Patient non-responder lists
Yes
No
Hippo automatically tracks and surfaces non-responders for teams to actions.
Multimorbid booking
Yes
No
Hippo can combine care for patients with multiple conditions into one appointment.
Higher levels of automated achievement
Yes
No
Hippo’s intelligent messaging and learning drive >60% patient response rates.
Multi-channel campaigns
Yes
No
Hippo allows you to standardise recall messages across WhatsApp, NHS App, SMS, email, and letters.
Auto-stop when capacity is reached
Yes
No
Hippo automatically pauses campaigns once your available appointment slots run out.
Staggered invitations
Yes
No
Hippo lets you drip campaigns gradually over time, reducing overload on clinicians.
Hippo Insights (BI Tool)
Yes
No
Hippo Insights allows deeper exploration of patient data and appointment planning.
In-built analytics
Yes
No
Hippo gives clear, built-in target analytics dashboards.
Learns patient preferences
Yes
No
Hippo adapts over time, selecting the best-performing channel for each individual based on past responses.
Language detect
Yes
No
Hippo reads patient language preferences and sends messages accordingly.
Route planning for home visits
Yes
No
Hippo supports route planning for home visits.
Housebound patient lists with mapping
Yes
No
Hippo automatically generates housebound lists and includes maps for planning visits.
Custom searches / invitations
Yes
No
Hippo lets you build searches around any field.
Health questionnaire and links
Yes
No
Hippo sends forms or links directly to patients where appropriate.
Unlimited training and support
Yes
No
Hippo provides full onboarding, training and hands-on support throughout.
Higher time savings for practices
Yes
No
Hippo's bespoke recall tool saves practices time to reduce their manual burdens, resulting in a fully hands off approach to recall.
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