Hippo's Impact in the North West

Headline numbers

Summary

Across ten practices in the North West, Hippo is quietly doing what it does best: ensuring patients who need a review get one, systematically, across every major care domain. The results speak to the consistency of the platform rather than any single dramatic number — three named practices all achieving 66–69% of available QOF points, with recall programmes covering everything from hypertension and diabetes to cervical screening, vaccinations, and mental health.

The standout story belongs to Dunstan Village Group Practice. Serving just over 8,000 patients in [location], the practice achieved 100% of available QOF points across seven care domains — Diabetes, Cholesterol, CVD/CHD, CVD/Hypertension, Asthma, CVD/AF, and Pre-diabetes. This is not the result of a single high-performing campaign. It reflects a recall programme configured to cover every clinical register systematically, with no gaps and no year-end scramble.

The practices

The Range serves approximately 14,400 registered patients — the largest practice in the North West cohort. In 2025/26 it ran 16 campaigns covering hypertension, asthma, cholesterol, COPD, mental health, smoking, stroke/TIA, dementia, vaccinations, and more.

Dunstan Village Group Practice serves approximately 8,300 registered patients. In 2025/26 it ran 14 campaigns spanning blood pressure, cervical screening, flu, diabetes, mental health, NHS Health Checks, and more — achieving 100% QOF points across seven care domains.

Town Hall Surgery serves approximately 2,500 registered patients. In 2025/26 it ran 10 campaigns including NHS Health Checks, asthma, cervical screening, COPD, cholesterol, diabetes, and mental health.

Dunstan Village: 100% across seven domains

Dunstan Village's QOF achievement in 2025/26 stands out in the North West data. Across every major cardiovascular and metabolic domain, the practice hit the maximum available points:

Total: 535 points achieved from 799 available — 67%.

This level of coverage across cardiovascular and metabolic domains is the direct result of systematic recall across every relevant register. The practice's Blood Pressure campaign — 366 patients, 39% response rate — drove hypertension coverage. Diabetes at 36% response across 178 patients contributed to full diabetes domain achievement. The combined effect of consistent, multi-domain recall is visible in the QOF data.

Campaign performance

Channel performance

The Range: breadth across 16 campaigns

The Range ran the broadest recall programme of the three named North West practices — 16 campaigns covering the full range of LTC and preventive care programmes.

Standout campaigns

COPD at 59% and CHD at 56% reflect the pattern seen elsewhere in the Hippo network — clinically urgent conditions generate higher patient engagement, and systematic recall at the start of the year means patients are seen earlier rather than chased at year-end.

QOF achievement

Total: 573 points from 830 available — 69%.

Channel performance

NHS App again leads at 46% — consistent with The Range's performance in the Archvale PCN data.

Town Hall Surgery: strong QOF across a smaller list

Town Hall Surgery's 2,500-patient list makes it the smallest of the three named practices, but its QOF achievement is consistent with the larger practices in the region.

Standout campaigns

QOF achievement

Total: 535 points from 815 available — 66%.

What the North West data shows

Three practices. Three different sizes. Three different campaign configurations. All achieving 66–69% of available QOF points, with multiple care domains at or near 100% across the board.

The consistency is the point. Hippo doesn't require a specific practice size, a specific patient demographic, or a specific campaign configuration to deliver results. It requires systematic recall — identifying the right patients, contacting them at the right time, through the right channel, with a clear booking action. Whether that's a 14,000-patient practice running 16 campaigns or an 8,000-patient practice running 14, the outcome is the same: patients seen, indicators achieved, income secured.

About Hippo

Hippo is an NHS healthtech company building proactive care automation tools for GP practices. Our platform automates patient recall, tracks QOF and LTC indicators, and optimises appointment demand — helping practices deliver better care with the capacity they already have.

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Case study produced with practice consent. Data accurate as of March 31, 2026. QOF figures based on 2025/26 contract year.