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😎Introducing v2.3 and More!

Hello soggy readers. While the rain may or may not have gotten you down, we Hippos love it! We’ve been burning the candle at both ends, having attended the Best Practice showcase, as well as pushing huge updates to keep improving our platform. This month we will update you on all the major changes since the 2.0 release.

What's New - Releases 2.1, 2.2 and 2.3

There have been a number of significant changes in how the recaller platform functions which will make it even easier to use:

  • 🦸‍♀️ Automated booking links: We have changed how patients can book in. Previously most patients would be invited to call the practice to arrange an appointment or to use Patient Access Online generic booking links. This had a number of drawbacks for both practices and patients. However, we’ve now partnered with HeroHealth, who have enabled us to offer individual direct booking links into your EMIS books enabling us to offer online appointments for all patients who need them!

  • ❤️‍🩹 NHS Health Checks and Pneumococcal vaccinations: NHS Health Checks are offered every five years to all patients aged between 40 and 74 who are otherwise healthy. They are sort of a free MOT but for humans. We are currently in the final stages of onboarding this rather complex target for any practice / PCN / ICB / Federation that might want it. We have also recently onboarded the Pneumococcal targets as well.

  • 👌Automated Recall Outcomes: In the background, we have always measured everything. Win, lose, draw or other, we know about it. We now present those findings on the platform directly.

  • 💉 Influenza: We are now the foundational part of the Flu campaigns for our practices. Early results look very promising compared with last year.

  • 📈 QOF: As part of our drive to give users a bigger picture, we now track the total number of QOF points over time. This can be seen on the Practice Analytics page of the app.

  • 🟢 WhatsApp: We now have WhatsApp integrated as an alternative communication method! WhatsApp is probably the most popular communication method on the planet, and gives practices access directly to patients where they live (digitally).

  • 📊 Manual Recall Outcome Breakdown: We have started showing the breakdown of outcomes from manual recalls. If you look at the Practice Analytics page you can now not only see the total number of calls made by each manual recaller, but also the outcome of the calls. So keep pressing that ‘Action Patient’ button so we can continue to populate this graph.

These are the big changes but there are hundreds of ongoing improvements and tweaks. Just log into the platform and have a play around yourself or if you want a reminder, just drop us an email ( or ask us for a video demo.

Other Hippo Happenings

📢 Last month we went to the Best Practice Showcase at the NEC. It was an exhausting but extremely worthwhile trip for the London Hippos (well supported by the non-London Hippos). We have probably discussed this enough but if you want to know more, see the other blogs (1 and 2).

🪴 Blink, and you would have missed it. Overnight our office was filled with plants. It has really improved the atmosphere in the office and made it a nice home for Hippos and others alike. Come down for a visit and check it out.

👟 Ali and Jonny went for a quick 5k run around Hyde Park one Friday lunchtime at the Last Friday of the Month 5K race. Ali came 8th at the speedy event and Jonny was… also there. They will be doing a few more races in the coming months. If you want to join them or find the right race for you just email as they are extremely enthusiastic about this hobby.

🐕 And finally, after a concerted effort from the rest of the team at London Bridge, Jonny brought his dog into the office. All were thrilled and many scritches were given.

And that’s all folks…

We aren’t planning on going into hibernation so keep a look out for the next blog posting.

The changes we make to the Recaller are made based on what you have said and what your needs are. Whatever you feel about the platform, good or bad, we really want to hear about it.

As always, anyone is welcome to join the super-user group run by our Clinical Lead Jonny. Please email if you want to join in with these bi-monthly meetings.

Otherwise, you can give feedback in the usual form here or just by dropping us a message: Give feedback

Keep recalling


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