Our Visit to Mendip Vale Medical Group
This week, our team had the pleasure of visiting one of our valued healthcare partners, Mendip Vale Medical Group in Bristol. For us, these face-to-face meetings are invaluable opportunities to gain direct insights into how our solutions impact healthcare delivery on the ground. We believe that customer success in health-tech is all about making a real difference in people's lives. When doctors and nurses can use our tools effectively, they can focus more on providing quality care. We love seeing how practices like Mendip Vale are using our technology to provide better care while keeping that personal touch that makes healthcare special.
The Train Journey 🚆
It was an early start for the Hippo Team hopping on the train from Paddington to Bristol. Ali, being the first to reach his seat, naturally thought that the rest of us had missed the train... but thankfully we all made it. A few coffees had us ready to go and the 1.5hr train journey flew by with catch-ups, discussions, and some work. ☕
Meeting the Team 🤝
We arrived at Bristol Temple Mead at ~9am and hopped straight into a taxi (driven by another Ali funnily enough). It was a nice drive out to the Langford Surgery where we were warmly welcomed by Andy Carpenter, the Mendip Vale Digital Director, and the dedicated team of healthcare professionals.
The Langford Surgery is an impressive place - once upstairs with 30+ consultation rooms it is certainly easy to get lost. Thanks to the team there for not letting that happen!
Customer Success Stories 📈
We had a busy agenda of varying topics to get through so we jumped right in. During our discussions, we looked through the current analytics dashboard for Mendip Vale including overall volumes, success metrics (patients reached & appointment booked) and campaign success. We discussed how our new features can support the wider admin team and developed plans to deliver trainings for them. We spoke with various stakeholders from within the Mendip Vale Medical Group (Access, Operations, Communications, & Clinical teams) to ensure everyone was happy with how Hippo was working.
Addressing Challenges 🏋️♂️
Our visit wasn't just about celebrating successes; we also had frank discussions about challenges. We particularly appreciated the candid feedback about areas where they'd like to see progress:
Enhanced reporting capabilities (custom dashboard shared)
More customizable patient communication templates (coming soon!)
Data quality and availability (worklists feature launch)
Looking Ahead 👀
The most exciting part of our visit was discussing future possibilities. We shared our product roadmap for the coming months, and it was encouraging to see how well it aligned with Mendip Vale's strategic goals and ethos. Their team was particularly excited about our dashboarding, smarter campaigns, and the improved patient engagement with our NHS App integration.
Before leaving, we established our action items, timelines, trainings, and future visits. These regular check-ins will help us stay proactive in addressing their needs and maintaining the high level of service they've come to expect from Hippo.
Key Takeaways ✅
Our visit to Mendip Vale Medical Practice reinforced several important lessons on customer success:
Face-to-face customer interactions provide invaluable insights that can't be captured through remote communications
Regular feedback loops and structured review frameworks are essential for maintaining strong partnerships
Balancing celebration of successes with honest discussion of challenges helps build trust and drives mutual growth
Want to learn more about how Hippo Labs can transform your medical practice? Book a demo today to see our solutions in action and discover how we can help you achieve similar results. Our team is ready to partner with you on your journey to better healthcare delivery, and will be there to ensure your success!
Comentários